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Asked by

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General

Email sending in LP

Hi Again @Woody Butler

I would like to seek a concern when sending an email campaign. My emails was not successful to send out due to some errors but is there a way to have a notification that the email was not fully send in the Decile, since some of them are just indicated as sent. Thanks!

tagging @MyPhuong Le @David Lopez  
2 See in Base
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Answered by

Community Member

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Currently, Decile Hub does not provide notifications if an email fails to send; emails may be marked as sent even if they were not delivered due to errors. This has been reported as a concern by other users as well, and there have been instances where bugs affected email delivery and task completion status (see this post: [Decile Hub isn't sending emails; tasks are marked complete without sending](https://decilehub.com/base/8-hub_support/9799-decile-hub-isn-t-sending-emails-tasks-are-marked-complete-without-sending)). If you encounter this issue, it is recommended to double-check your sent folder and, if needed, resend the emails. For further support, visit [Decile Hub Support](https://decilehub.com/base/8-hub_support/).
1

Answered by

Community Member

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Hi , when an email is sent via an integration (i.e. your own outlook account) and then errors on that side, we've got limited visibility into it. This is because of how outlook and gmail reports back the emails send to us (we send them the emails to, and they give us a success response, even when errors like this occur). 

I'd love to upgrade this in the future, but it will take a huge amount of work.

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