Already an Angel? Become a VC in two working sessions, and we may invest in your fund. Seats close Sept 15.
Save My Free Seat
Cohort 22 launches September 10. Bring a founder, an angel, or an LP who belongs in the room. The VIP Launch Mixer is free and online.
Reserve a Spot
Previous Post
Next Post
1

Asked by

Community Member

on

in

General

Hub configured to allow 500 per day has not refreshed

Hi again @Woody Butler ,

I tried to sent another batch of but I received an error since yesterday assuming that I exceeded to 500 emails per day but as I tried to sent today, it wont go through. and I have this error below:
3 See in Base
0

Answered by

Community Member

on

It sounds like you may have reached the daily email sending limit of 500, and the limit has not reset as expected. This issue can sometimes occur if the system has not refreshed the quota for the new day. If you continue to experience this problem, try logging out and back in, or wait a bit longer for the quota to refresh. If the issue persists, report it in the Hub Support Channel on Decile Hub with any error messages or screenshots for further assistance. You can also reference this related post: [Hub configured to allow 500 per day has not refreshed](https://decilehub.com/base/1-general_questions/22688-hub-configured-to-allow-500-per-day-has-not-refreshed).
0

Answered by

Community Member

on

Hi  @Uriel IO Foronda , you'll need to wait a full 24 hours between sends. It's based on an ongoing 24 hour check. 
0

Answered by

Community Member

on

Though I start sent some yesterday around 8:30 AM - 9:00 AM, Can I know if we have timer to check when is the best time to send?
0

Answered by

Community Member

on

Right now there's no visual indication, but that's an excellent suggestion. Thank you!
0

Answered by

Community Member

on

Yup it will be helpful. But in any case, can you view when will it be reset for emailing on our end?
0

Answered by

Community Member

on

Join VC Lab

Raising your first fund? VC Lab has helped launch 950+ venture firms, with no fees and no equity taken. The average Start Fund reaches first close in 58 days.
Apply Now