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Asked by

Community Member

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Decile Hub

Issue Sending Intro Request Email in Decile

Hello,
I am experiencing an issue while sending an Intro Request email to a Limited Partner Connector in Decile. The system shows the error message: “Email can't be sent due to missing data.”
I have already checked all required fields such as contact email, name, and template variables, and everything appears to be filled correctly.
Could you please help me identify what data might still be missing or causing this issue?
Thank you for your assistance.
Best regards
3 See in Base
0

Answered by

Community Member

on

Hi Muhammad,

The issue appears to be the missing subject line. I'll make a note for us to make this error message much better.
0

Answered by

Community Member

on

i fill the subject section still the same problem

0

Answered by

Community Member

on

0

Answered by

Community Member

on

Interesting. I think there may be some confusion with some poor UI styling on our end. 

If you scroll down here, is there any content filled in the email body? 

I am surprised to see the bottom buttons taking up so much height on this screen, those look like they are hiding the rest of the form. This is something we'll address
0

Answered by

Community Member

on

Yes, after scrolling down, I will share some screenshots of the error. Please have a look and give some tips to resolve the issue as soon as possible. thanks
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