Decile Hub matches the Person who is the contact on the capital account to the decile pro User via email. They'll need to be logged in with a user that has an email matching that contact. For that reason we pre-fill the email address for them in their invite to Decile Pro, but people are still able to change it. (Likely the case here).
So, to resolve this, there are two options:
So, to resolve this, there are two options:
- (easiest) Ask them what email they've used to log into Pro. Then add a new person into Hub with that email address, and add that person as a contact on the capital account in your capital accounts page. Then, if they refresh, they should be all set.
- Find their capital account, and look at the email address on their contact. Ask them to log out, and create a new user using that email address.